The AliStudio Team

The AliStudio Support team’s vision is to deliver seamless and empathetic customer experiences, enabling clients to thrive in a world of digital services, evolving business needs, and high customer expectations. We aim to become a trusted point of contact that drives loyalty and long-term success.

The ideal candidate will have excellent communication skills, patience, and a genuine passion for solving customer problems. This individual will be comfortable working across multiple channels (email, chat, phone) and collaborating closely with product and operations teams.

Essential Knowledge, Skills, and Experience

• Strong written and verbal communication with a customer-first mindset.
• 3+ years of customer service or support experience.
• Ability to resolve issues efficiently while maintaining professionalism and empathy.
• Aware of trends in mobile, communications, and collaboration
• Familiarity with support tools like Zendesk, Intercom, or Freshdesk.
• Excellent problem-solving skills and adaptability under pressure
• Strong time management and ability to handle multiple conversations simultaneously.
• A Bachelor’s Degree in Design (or related field) or equivalent professional experience
• Proven track record of meeting customer satisfaction KPIs.

Preferred Experience

• Supporting SaaS or digital-first companies.
• Documenting FAQs and creating support knowledge bases.
• Experience with remote teams across different time zones.
• Handling escalations and working with technical teams for resolution.