Whirlpool

At Whirlpool, Samsung, and Haier, our vision is to deliver world-class customer experiences by providing quick, empathetic, and effective support. As global leaders in appliances and technology, we rely on strong customer service to build trust and ensure long-term satisfaction.

The ideal candidate will bring excellent communication skills, patience, and a passion for helping customers resolve issues across phone, email, and live chat.

Essential Knowledge, Skills, and Experience

• Strong written and verbal communication skills with a customer-first mindset.
• 3+ years of customer service or support experience.
• Familiarity with CRM/support platforms like Zendesk, Intercom, or Salesforce.
• Ability to troubleshoot product-related issues effectively.
• Proven track record of meeting customer satisfaction and resolution KPIs.
• Excellent problem-solving skills under pressure.
• Strong time management skills and multitasking ability.

Preferred Experience

• Customer support experience in appliance or tech industries.
• Handling escalations with product/technical teams.
• Knowledge of consumer electronics and household appliances.
• Creating support FAQs and internal knowledge bases.